Standard Shipping Guidelines
Our customer service and logistics teams are dedicated to ensuring your order is shipped to you as safely and efficiently as possible. Please read our shipping policies to learn more about how your order will ship. If you still have any further question, please do not hesitate to contact us!
Our Standard shipping details are as follows:
Items that are in stock usually ship within 2-5 business days, unless otherwise noted on the product page. Once your order ships, you'll be emailed a notification with a tracking link so you know when to expect delivery.
Shipping times are estimates only, and your actual delivery date may vary due to factors beyond our control, such as warehouse processing time, carrier delays, etc.
Ground Shipping
Estimated Transit Time: 3-5 business days
For Ground shipped items, delivery will occur via UPS or FedEx, to your front door, porch, etc, with no signature required.
Freight Shipping
Estimated Transit Time: 7-10 business days
For Freight shipped items, your order will be shipped via one of our specialized furniture carriers with a signature-required threshold (to-the-door) delivery. The carrier will call you once your shipment reaches your local delivery terminal in order to set up the delivery appointment. Please be aware that with our standard freight delivery, the drivers will not be able to bring the shipment into your home. A threshold delivery is "to-the-door" and no further; the carrier will arrive, remove the item from their truck and leave the item in your possession at the threshold of your home. You will, of course, have the opportunity to inspect the item at this time prior to signing the delivery paperwork. Please notify us within 48 hours of delivery if there's an issue with your order.
Please inform us in advance of any potential delivery obstacles so that we can advise our drivers accordingly and facilitate a smooth delivery process. This includes limited access to your neighborhood or location, challenging driveways, elevators, or multiple or narrow flights of stairs. Additional charges may apply in these cases. We also recommend measuring your space, particularly doorways and stairways, before purchasing to ensure that the items will fit. If the items do not fit, standard return costs will apply.
If there is a significant delay in your delivery request, storage fees may apply. We are not responsible for these fees, or for any charges arising from changes to the delivery address or type made by the customer. Delays typically occur when the local terminal cannot contact you using the provided phone number, if you do not respond to calls or voicemails for scheduling, or if there are delays due to vacation or scheduling conflicts. These fees require approval from our shipping department. We will contact you to collect the fees before arranging the final delivery appointment.
Upgraded Delivery Options
Let us know if we can help you arrange a White Glove delivery! Our shipping experts will gather information about your situation and review our options with you. The cost for these services varies per carrier and location.
For all of our freight shipment types, the following will apply: Your carrier will notify you of a scheduled delivery date, or will give you the option of picking a delivery date depending on their schedule and your location. During delivery we ask that any issues found during inspection are noted on the delivery paperwork. If no issues are noted, it could cause a denial in the event you need to file a claim.
White Glove Delivery: Our specialized furniture carrier will unbox your delivery and bring it inside your home into the room of your choosing. The carrier will also spend up to 30 minutes assisting with basic assembly of your item. If the assembly requires more in depth construction such as; drilling, electrical wiring, etc., they would not be capable of performing these procedures. The carrier will not be authorized to move existing furniture or make any modifications to your home.
Expedited Shipping
If you need your item quickly, ask about our expedited shipping! Please call or email us before placing your order to inquire about expediting at additional cost.
Additional Considerations
Your tracking number may not show immediate movement online: Please allow 2-3 business days for tracking information to update. We occasionally send tracking when the label is created, and requires additional time to leave the warehouse.
Canceling an order or altering a shipping address once it is placed: Unfortunately, once your order is placed, we typically cannot alter or change the items on it. Please contact us immediately with any necessary changes and we will do our very best to assist you. It may be possible for an order to be modified or canceled before it is shipped, but if it is already in the transit process, we will discuss the options and fees with you that would apply. (Fees do apply for typos, mistakes, or misspellings in your shipping address that require changes to be made with the carrier.)
For made-to-order items, once the item is in production the order cannot be cancelled. Due to the nature of some of our items being specialty, hand-made or custom pieces, we simply cannot cancel the order after it has been placed. Please ensure that any questions you may have are answered prior to placing your order.
Wait times for back ordered items vary: The estimated dates vary per individual product. Whenever possible, we provide the expected restock date on the product page. If there isn't one listed, we would be happy to investigate for you!
Shipping outside the 48 contiguous states: We can ship some items to Hawaii and Alaska; please reach out to find out the cost for shipping, and to check out via phone with us. Otherwise, we don't have the capability to do so, but hope to offer this service soon!