Modern dining room with a wooden table, leather chairs, round stools, art pieces, and large windows with views of greenery.

Frequently Asked Questions

Ready to Order?

Product Availability
Wouldn’t it be helpful if every product was always in stock? We totally agree! We update our inventory counts every day, and sometimes even multiple times a day to keep things current. But occasionally, a product might sell out faster than we can update our site. If that happens, don’t worry—we’ll reach out to you as soon as we can with all the options available.
Shipping

All products on our site include Free Standard Shipping within the contiguous U.S. (we do not ship to Alaska or Hawaii at this time). We will also provide carrier tracking information via email once your order has been shipped. Depending on the product(s) being shipped, your delivery service will vary, please see below for details.

Free Standard Shipping:

Ground (Small/Medium Items): These will ship standard ground (UPS/FedEx), delivered to your door with no signature required. Transit time on average is 3 - 5 business days from the date of leaving the warehouse.

Freight (Large Items): These will ship via one of our specialized furniture carriers with a Threshold delivery service. Our carrier will contact you to schedule delivery and an authorized individual must be home to inspect and accept delivery. The delivery will involve the item being taken off the truck and delivered to your front door or garage (whichever is closest). Transit time on average is 7 - 10 business days from the date of leaving the warehouse.

We also offer White Glove delivery services for an additional fee. Please reach out to us directly for a quote!

**In rare instances where the delivery address is remote or requires additional services, such as use of a ferry to reach the location, additional charges may apply.

You can can read more about our shipping policies by visiting this page: Shipping Policies

Price Matching
Found a better price? Reach out to us, we'd love an opportunity to match it. In order to qualify for price matching, we require a screenshot of the item on the competitors website, showing the total including sales tax and shipping costs where applicable. We will do our best to honor any price match to most competitor sites. However, we do reserve the right to not honor a price match on a case by case basis.
Product Colors

We’re thrilled to share our products with you through the photos on our website. While we work hard to make sure these images give you a great idea of what each product looks like, please keep in mind that colors and finishes might look a bit different depending on your device's screen and the lighting used when taking photos. Each device and setup can show colors a little differently, so there might be some variations between what you see online and how it looks in person. We hope you love what you see and can’t wait for you to enjoy your new purchase!

Some of our products have fabric swatches available, and we encourage you to contact us to check availability if you're ever unsure about a product.

Natural & Hand-Made Products
We carry a large variety of hand-made pieces as well as items made from natural materials. Due to the manufacturing process, no two items are certain to be alike. These variations are expected and add a uniqueness to each piece. We unfortunately cannot accept returns due to variances in these types of products.
Made To Order / Custom Products
If you’ve ordered a “Made to Order” or custom product, please keep in mind that these special items are tailored just for you, so once they’re ordered, we can’t cancel or accept returns on them. If you have any questions regarding this, please contact us directly prior to ordering.
Discount / Coupon Exclusions

Have a discount code? We can't wait for you to use it! Please note there are some exclusions we must enforce:

  • Coupons cannot be used on products currently advertised as on sale or as part of a promotion.

  • Coupons cannot be used on Discontinued/Final Sale items.

  • Only one coupon per order can be utilized

After You've Ordered

Order Confirmations
Once you’ve placed your order, keep an eye out for an email with your order confirmation. We encourage you to take a moment to review the details in the email, and if anything seems unclear or if you have any questions, please reach out. We’re here to help and make sure everything is perfect for you. If for some reason you do not receive the order confirmation email within a couple of hours, please contact us by phone: 855-416-3066.
Modifications / Cancellations
Because of how fast our vendors work—often processing and shipping orders the very same day—we might not be able to make changes once your order is placed. But don’t worry! If you need to make any adjustments, give us a call right away at 855-416-3066. We’ll do our very best to help with your request. While we can’t always guarantee changes can be made, we’re here to support you every step of the way.
Out of Stock / Backorders
We’re here to keep you in the loop! If we find out that a product is out of stock or on back-order, we’ll let you know right away. We’ll also update you with a new shipping estimate and give you the option to cancel if that doesn’t work for you. In the rare case that a product is both out of stock and discontinued, no worries! We’ll help you find a great alternative or, if you prefer, we’ll cancel your order and issue a full refund. We’re committed to making things right for you.
Upgraded Delivery Service
All of our products include free standard shipping and delivery service. If you require expedited or upgraded delivery service, please contact us directly to discuss.

Delivery Day

What to Expect

If your order is coming via ground/small parcel carrier, you can expect a friendly UPS or FedEx driver to drop it right at your door—no signature needed!

For deliveries handled by one of our LTL partners, they’ll have already arranged a delivery date and time with you. On the delivery day, our carrier will typically give you a call with a more precise arrival time. When the truck arrives, they’ll carefully unload your shipment and bring it right to your door or garage. You’ll have a chance to check everything out and note any damages on the delivery form if necessary. If you’ve chosen an upgraded delivery service beyond our Standard Delivery, the process will be a bit different dependent on the service you've selected.

Please call us with any questions, we’re here to make sure everything goes smoothly and that you’re happy with your order.

Post Delivery

Need to Return?

We understand, not every product you order online works out the way you hoped. We offer a 30 day return policy on most orders with only a few exceptions (such as made-to-order items, large volume orders). The product cannot be used and must be returned in the original packaging.

Please contact us via email or phone within 30 days of delivery to initiate a return request.

Small Parcel Shipped Items: We will provide a complimentary return label via UPS or FedEx.

Freight Shipped Items: Due to the high costs of freight shipping, you, the customer are responsible for the return shipping costs. We’re happy to offer you a rate through one of our trusted carrier partners. It’s often more budget-friendly than handling the shipping yourself. Once we provide the quote, you’ll have the option to accept it or choose your own carrier if you prefer.

All returns are subject to a 10% restocking fee. This fee can be waived if you elect to receive a store credit instead of a refund.

Damage / Defect Claims

If you notice any issues with your product, please let us know within 48 hours of taking delivery. If the item was delivered via LTL Freight, be sure to jot down the damage/defect on the delivery form where applicable and take pictures. Claims filed without notation on the delivery form may be denied as we cannot confirm the damage took place prior to delivery.

To help us assist you quickly, please keep the original packaging until we've fully sorted out the issue. This helps us make sure the item can be returned safely if needed.

We can also offer a repair service via one of our nationwide providers if you’d prefer to fix the item instead. We’re here to help and make things right, so feel free to reach out if you have any questions or need support.